Terms and Conditions

Last Updated: 07/09/2024

Welcome to The Scent Nation. By accessing and using our website https://thescentnation.in/, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

2. Use of Website

  • Eligibility: You must be at least 18 years old to make a purchase on our website. By using our site, you confirm that you meet this requirement.
  • Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.
  • Prohibited Conduct: You agree not to engage in any activity that interferes with or disrupts the website, including hacking, phishing, or distributing malicious software.

3. Products and Orders

  • Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on our website are complete, reliable, current, or error-free.
  • Pricing: All prices listed on our website are in INR and are subject to change without notice. We reserve the right to correct any pricing errors that may occur.
  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion. If we cancel your order, we will notify you and provide a full refund.

4. Shipping and Delivery

  • Dispatch: Orders are typically dispatched within 1 working day. Delivery times vary based on your location and are typically between 3 to 5 working days within India.
  • Shipping Charges: Free shipping is available on orders over ₹500. Orders below this amount will incur a standard shipping fee.
  • Tracking: You will receive a tracking number via email once your order is dispatched.
  • Delivery Dispute Policy:
    To ensure timely resolution of delivery issues, our policy requires that any delivery disputes be reported within 72 hours of receiving the delivery confirmation email. This timeframe allows us to coordinate effectively with our courier partners and investigate the matter while the delivery details are still accessible. Disputes raised after this window may not be eligible for investigation or compensation, as courier data may no longer be retrievable beyond that period.

5. Returns and Exchanges

  • Non-Returnable Products: Our products are not eligible for return or exchange. Please review our Returns and Exchanges Policy for more details.
  • Damaged/Defective Products: If you receive a damaged, defective, or incorrect product, contact us within 24 hours at contact@thescentnation.in with photos, and we will assist you in resolving the issue.

6. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of The Scent Nation and is protected by Indian and international copyright laws.
  • Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal, non-commercial purposes only.

7. Limitation of Liability

The Scent Nation shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products, even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless The Scent Nation, its officers, directors, employees, and affiliates from any claims, liabilities, damages, and expenses arising out of your use of our website or violation of these terms.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat India.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the date at the top will reflect the latest update. Your continued use of our website after any changes indicates your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: contact@thescentnation.in
Website: https://thescentnation.in/

Thank you for choosing The Scent Nation. We are committed to providing you with a premium fragrance experience and appreciate your business.